Use Self-Service Kiosks at Point Of Sale To Improve Customer Experience


With the advent of technology and the increase in high pressure jobs, people have lesser time to invest and are willing to pay slightly more for convenience. However, would it not be wonderful if one could seamlessly integrate both convenience and economy with technology to provide better facilities for their customers? With ARBA Self-Service kiosk point of sale, this seemingly impossible task is now a piece of cake. Not only can the demands of the customer be met easily, but it is also often cheaper and more economical than traditional options that involve manual labour and hiring expensive staff to maintain your premises.

Why use self-service kiosks?

These automated kiosks are ideal for literally every industry. With state of the art software, ARBA Self Service Kiosk point of sale can be customized depending on the needs of the organization that are completely customizable, interactive, space saving, sophisticated and modern. Companies across different spectrums are using self-service kiosks either to render services, or to receive payments. Even the automatic check-in counter at airport is a good example of how much versatility a self-service kiosk can provide and how much it can be customized.

Advantages of self-service kiosks

ARBA Self-service kiosks offer multiple advantages to the customers. Some of them are as follows:

  • Marketing space and advertising space: Some kiosks can be programmed to display advertisements of the company, or the empty spaces can even be monetized for the benefit of the company to display third party advertisements.
  • Saves on costs: The most obvious and most beneficial aspect of a self-service kiosk is that it saves labour costs for the provider. No longer does the provider have to spend exorbitant sums of money on administration, overhead and labour. All of this is greatly simplified with a self-service kiosk.
  • Uniformity in service: Unlike a human being, the kiosk can be programmed effectively to provide similar and quality service to all the customers on a standard basis. One does not have to worry about whether the quality of the service will differ or not.
  • Quicker: Sometimes, for faster check-out, ease and convenience, self-service check-outs are proffered. Especially in those industries which are extremely customer heavy and require faster turnover rates, it may be extremely wise to install a couple of self service POS machines.
  • Enhanced Accuracy: Without the confusions of a human being, it is easier to extract exact service from a point of sale self service machine than it is from a person. Customers can be assured of the exact order or service that they seek through these machines.

Undoubtedly, whatever may be your reasons, it is ideal for a company to consider investing in a POS Machine. These machines can be customized to suit the needs of the organization and are extremely versatile, easy to maintain and economical tools in a customer experience. Apart from the initial cost of acquisition and minimal cost of upkeep, there is no significant cost incurred in the maintenance of the POS machines either making them an ideal choice for every kind of enterprise.